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Check Out Date:
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Overall Experience |
| 1 . Overall satisfaction at this hotel |
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| 2a. Likelihood to recommend this hotel |
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| 2b. Likelihood of returning to this hotel |
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| 3 . Value Received |
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| 4 . Overall rating vs. similar priced hotels |
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Overall Impression |
| 5a. Overall service received at this hotel |
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| 5b. Overall physical condition of hotel |
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| 5c. Appearance of hotel exterior/grounds |
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| 5d. Condition of lobby/reception area |
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Hotel Associates
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| 6a. Responsiveness of needs |
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| 6b. Professional, courteous attitude |
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| 6c. Professional appearance |
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| 6d. Knowledge about hotel/local area |
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| 6e. Speed of Check-In process |
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| 6f. Speed of Check-Out process |
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Guest Room & Furnishing
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| 7a. Cleanliness of room |
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| 7b. Condition of room/room furnishings |
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| 7c. Cleanliness/condition of bedding |
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| 7d. Comfort of Mattress |
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| 7e. Comfort of Pillows |
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| 7f. Cleanliness/condition of carpet |
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| 7g. Condition/function of drapes |
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| 7h. Function/features of telephone(s) |
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| 7i. Operation of heating/AC system |
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| 7j Ease of using internet service |
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| 7k. Overall workspace |
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| 7l. Lighting in guest room |
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| 7m. Feeling of safety/security |
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| Bathroom |
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| 7o. Bathroom cleanliness |
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| 7p. Stay Comfort shower |
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| 7q. Selection/quality of bath amenities |
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| 7r. Lighting in bathroom. |
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Your Night's Sleep
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| 8 . Sleep quality vs. similar priced hotels |
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Super Breakfast Bar
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| 9a. Breakfast Bar cleanliness |
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| 9b. Quality and presentation of food |
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| 9c. Attentiveness of host/hostess |
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| 9d. Availability seating in the Breakfast area. |
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Problem Resolution
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| 11 . Did you experience any problems during your stay? |
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